GGPoker Privacy Policy — Committed to protecting your data

1 Introduction & Scope

GGPoker (website: ggpoker.bar) is a licensed online gaming and poker platform serving members in Bangladesh and internationally. We place the highest importance on our members' privacy and adhere to international data protection standards.

This Privacy Policy ("Policy") explains how GGPoker collects your personal information, why it is collected, how it is used, and what rights you have. By using our platform, accessing our website, or creating an account, you are agreeing to this Privacy Policy.

• This policy applies to the GGPoker website, mobile app, and all associated services.
• GGPoker is not responsible for the privacy policies of third-party websites.
• While this policy is written in Bengali, the English version will prevail in the event of any legal dispute.

2 What Information We Collect

GGPoker only collects information necessary to deliver its services, ensure security, and meet legal obligations. A detailed breakdown of what data is collected and when is provided below.

Information Provided Directly

Automatically Collected Information

• IP address and device type — used for security verification.
• Browser information and operating system — used for platform improvement.
• Session duration, gaming history, and transaction logs — used for account management.
• Cookies and similar tracking technologies — used to enhance the user experience.
• Location data (limited) — used to verify geographic restrictions.

3 How Your Information Is Used

GGPoker uses your information only for specific, legitimate purposes. No data is used beyond its stated purpose. A detailed breakdown of what data is used for which purpose is provided below.

• Account Management: Identity and contact information is used for registration confirmation, login verification, and account management.
• Payment Processing: Financial information is used to securely process deposit and withdrawal transactions and to prevent fraud.
• KYC Verification: Identity documents are used to verify identity and age in accordance with international laws and license conditions.
• Customer Support: Your contact information is used to resolve issues and provide assistance.
• Security Monitoring: Log data is analyzed to detect and prevent fraud, money laundering, and unauthorized account access.
• Platform Improvement: Anonymized data is used to analyze member usage patterns and improve service quality.
• Legal Obligations: Relevant information is used to comply with regulatory directives and court orders.
• Promotional Communications: With your consent, we may send you emails or SMS messages about bonuses and offers. You can unsubscribe at any time.

4 Data Sharing and Disclosure

GGPoker never sells your personal information or shares it with third parties for advertising purposes. However, limited data may be shared in certain specific circumstances.

Cases Where Data May Be Shared

• Payment Provider: Only the information necessary to complete transactions is shared with payment processors such as bKash, Nagad, Rocket, and banks.
• KYC Partner: Documents are shared with identity verification service providers who are bound by strict confidentiality agreements.
• Regulatory Authority: Necessary information is provided to regulatory authorities to comply with licensing terms and applicable laws.
• Law Enforcement Agencies: Information is disclosed when a valid court order or government directive is received.
• Technology Partners: Cybersecurity and platform operations service providers who are contractually bound to maintain data confidentiality.

5 Data Security Measures

GGPoker protects your data using industry-leading security technology. Our security team monitors systems around the clock and responds immediately to any suspicious activity.

Keep in mind, however, that no online environment can guarantee complete security. Use a strong password, never share it with anyone, and avoid accessing your account over public Wi-Fi.

• Regular security audits and penetration testing are conducted.
• Staff receive regular training on data protection practices.
• In the event of a data breach, affected members will be notified within 72 hours.
• Payment information is handled in accordance with PCI DSS standards.

6 Cookie Policy

Cookies are small text files stored in your browser. GGPoker uses cookies to improve your experience and ensure the platform functions properly.

Cookies We Use

• Essential Cookies: These are essential for maintaining your login session and ensuring security — the platform cannot function without them.
• Functional Cookies: Remembers your language preference, layout settings, and personalization choices.
• Analytics Cookies: Fully anonymized data is used to understand platform usage patterns.
• Security Cookies: Used for fraud detection and CSRF attack prevention.

7 Your Data Rights

GGPoker believes you should have full control over your data. In accordance with international data protection laws and GDPR guidelines, you are entitled to the following rights.

8 Data Retention Period

GGPoker does not retain your data indefinitely. Specific retention periods are defined for each category of information, based on service requirements and legal obligations.

Once the defined retention period expires, data is securely deleted or anonymized in a way that no individual can be identified.

9 Child Protection Policy

GGPoker strictly prohibits anyone under the age of 18 from using the platform. Protecting minors is our highest priority.

• Age verification is mandatory at registration and supporting documents may be requested.
• Accounts suspected of being underage will be suspended immediately.
• We do not knowingly collect any information from individuals under the age of 18.
• If it is found that data from a minor has been collected inadvertently, it will be deleted immediately.

10 Policy Changes and Updates

GGPoker may update this Privacy Policy as needed. Any changes will be published on this page, and members will be actively notified of significant updates.

• The "Last Updated" date will always be displayed at the top of the page.
• You will be notified at your registered email address before any major changes take effect.
• Continued use of the platform after any changes have been made will be considered acceptance of the updated policy.
• You have the right to close your account if you do not agree to the updated policy.

11 Contact & Complaints

For any privacy-related questions, requests, or complaints, please reach out to our dedicated support team. We are always ready to help.

Once a complaint is submitted, we will investigate and aim to respond within 30 business days. Complex cases may take longer, but you will be notified in advance if that is the case.